delivery & returns

 

 

packaging

As a responsible business, we try to use recyclable and/or reusable packaging. This tends to mean that our postal packaging doesn't fare so well if left out for a long period of time in the rain. If you are unable to receive your parcel within a few hours of it being delivered, and are worried about it getting wet, we can arrange for your items to delivered in a plastic postal bag instead.  Please email us within 12hours of placing an order to arrange.

 

UK delivery

UK | £3.22 Royal Mail, 2nd class, Signed for (up to 500g)

UK | £4.68 Royal Mail, 2nd class, Signed for (up to 2kg)

We aim to get your purchase carefully packed up and delivered to you as quickly as possible - this will usually be between 5 - 7 working days after you placed your order.

From time to time, this might take a little longer due to holidays etc.  If this is the case, we will let you know. 

If you need your order quicker than this please email us within 24hours of placing an order and we will do our best to get it to you faster.  Please note that requesting a faster delivery may incur additional postage charges above and beyond what is stated above.  

All of our items are sent via a signed for service to ensure that it reaches you safely.  If you are not at the delivery address at the time of the delivery your postman should leave instructions as to what has happened to your parcel.  Please note that if your item is left at your local post depot for longer than 2 weeks it will be sent back to us and you will have to pay the postage again before we can ship the parcel back to you. 

 

international delivery

Europe | up to 1kg order -  £10.00 - Royal Mail , 2nd class tracked & signed for

International | up to 1kg order - £12.00 - Royal Mail, 2nd class tracked & signed for 

We aim to get your purchase carefully packed up and delivered to you as quickly as possible - this will usually be between 6 - 10 working days if you are in Europe and 7 - 15 working days if you are based internationally.

From time to time, this might take a little longer due to holidays etc.  If this is the case, we will let you know. 

If you need your order quicker than this please email us within 24hours of placing an order and we will do our best to get it to you faster. Please note that requesting a faster delivery may incur additional postage charges above and beyond what is stated above.  

Heavier orders - if your order is above 1kg in weight it might incur an additional postage charge to ensure it reaches you safely.  If this is the case, we will contact you within 24hours of making your order to arrange. 

Customs & Duties - all customs and import duties are charged once the parcel reaches its destination. It is the customers responsibility to pay for these charges.  Please contact your local custom offices for advice on this issue. 

 

returns

We understand that from time to time an item may not be what you expected. Please email us to let us know and to arrange a return and refund.  All items must be returned within 14 days of receiving it, in its original packaging and in a resalable condition.  All return postage must be paid for by the customer, except in situations where the wrong item was shipped or arrived damaged.  

 

contact

hello@editestudio.com